Refund & Cancellation Policy

1. Nature of Digital Service

Forms Chroma provides immediate digital SaaS access, including hosted form rendering, submission ingestion pipelines, and export automations. No physical shipments exist. Upon payment capture via Razorpay, subscription benefits and billing quotas are applied instantly to your account.

2. 7-Day Money-Back Guarantee

If you are not satisfied with your paid plan, you may request a 100% refund within 7 days from the initial charge date—no questions asked.

3. Refund Request Procedure

To initiate a refund, email [email protected] from your registered account email and provide the Razorpay Payment ID or Invoice Number. Requests are reviewed and acknowledged within 24 hours.

4. Processing Timelines

Approved refunds are initiated immediately via Razorpay back to your original payment method (UPI, credit/debit card, or netbanking). Bank clearing generally takes 5–7 business days to reflect on your statement.

5. Subscription Cancellation & Auto-Pay

You can cancel your subscription renewal at any time via Dashboard → Billing → Cancel Subscription. Upon cancellation: your card will not be billed again, you retain Pro access through the end of your current paid billing cycle, and early adopters retain their locked-in discounted rate status should they reactivate.

6. Abuse & Exceptions

Refund requests submitted beyond the 7-day window are evaluated on a case-by-case basis. Excessive repeated activations and refund claims across multiple accounts may result in service restrictions.

Operational Address: Mumbai, Maharashtra, India — 400081.